Our Requirements:
- communicative skills: well-developed communication skills, courtesy, ability to listen and respond to guest requests;
- knowledge of English and Czech language (A2 level): ability to hold simple conversations with guests;
- understanding and use of basic phrases and expressions necessary for everyday communication;
- ability to answer basic questions and queries in both English and Czech;
- ability to work with office programs (e.g. MS Office), hotel management systems (PMS) and other documentation programs;
- Effective time management, ability to prioritize tasks and work under multi-tasking conditions;
- high level of responsibility, accuracy in maintaining documentation and completing tasks.
- ability to work as part of a team, foster a friendly atmosphere and work effectively with other hotel departments;
- ability to work under stressful situations, solve problems quickly and provide quality service under challenging conditions;
- a desire to improve skills, learn new things and take any additional training the hotel has to offer;
- knowledge of other foreign languages is an advantage as it helps to serve guests from different countries more effectively.
Salary and financial terms:
- wage of 150 CZK/hour;
- average salary of 42,000 CZK/month;
- meals at 30 CZK;
- we provide accommodation;
- payment of advances.
We offer:
- appropriate financial evaluation and performance bonuses;
- work in a stable and growing company with a long tradition;
- friendly team and pleasant working environment;
- opportunity for professional growth and training;
- meal allowances and other employee benefits;
- support and safe working conditions.
Responsibilities:
- receiving and registering guests on arrival, issuing room keys and providing necessary information about hotel services and local sights;
- processing reservations via telephone, e-mail or online systems;
- confirming reservations and making necessary changes;
- answering guests' queries, resolving problems during their stay, providing information on hotel services and assisting with unforeseen situations;
- Issuing bills, accepting payments for accommodation and other hotel services, managing cashiering operations;
- cooperating with housekeeping, restaurant, technical staff and other hotel services to ensure a comfortable guest stay;
- maintaining guest records, updating database information, creating hotel occupancy reports and other administrative duties;
- ensuring a high level of service, compliance with hotel rules and standards;
- preparing necessary documents, letters and other correspondence; organizing and conducting events at the hotel.